Hello, ive purchased deskscape 11 and tried to activate it several different ways and nothing is working. i have uninstalled the trial version and installed the version from my stardock account still has the same error code, when i try to activate via account it still has the same -212 error code, i did try the run command %ProgramData%\Stardock\ delete and it did not work also. i think i need them to select offline file but i don't know how to get them to send me the file? I'm using windows 10, 19045.5854. i also tried disable firewall and antivirus and that did not help. I tried to do the offline activation and when receiving the file it just sat there for a long time and did nothing, after 5 minutes of waiting i hit cancel, when i try to do the offline activation today it simple opens a window to my computer looking for the file it couldn't download. i finally got the .resp file and now it says offline response does not contain a valid license.

Guys im not asking for much, i just want to use the program i paid for thats all.

Thanks for helping me!